DOMESTIC SHIPPING (SERBIA)
1. All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day.
2. Shipping is done via Post express, through it’s “The next day” delivery option.
3. Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).
- All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day.
2. Shipping is done via Post Serbia Export, through it’s “The next day” delivery option.
3. Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).
4. We remind you that beoflos.com and beoflos.rs is not responsible for the collection or refund of any extra fees for customs or payment processes such as import taxes, IOF and administrative fees. By purchasing at beoflos.com and beoflos.rs you agree to be solo responsible for payment of possible customs fees that may be charged upon arrival of the order to your country of destination.
All returns will be happily accepted in cases that the item doesn’t fit right according to the sizing instructions provided, in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore, within 30 days from your purchase. Items that are damaged in transport are the responsibility of the selected courier service. Beoflos will not be held responsible for such misconduct of it’s goods.
All returns are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs. Shipping costs will have to be covered in total by you, the customer, however, it it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us.
In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.
HOW TO RETURN OR EXCHANGE YOUR ORDER
1. Before returning an item please email us within 3 days upon the delivery date at email@example.com explaining why are you returning it.
2. Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.
3. Send the item(s) in it’s arriving condition along with the original packing.
4. All returns are to be addressed to:
BEOFLOS d.o.o. Beograd.
Vjekoslava Afrića 11/23,
Until it’s received by Beoflos, the condition of the item you are returning is your responsibility. Beoflos will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival.
We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact.
If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that’s the subject of the return.
CANCELING YOUR ORDER
If your order has not started being processed, email us as soon as possible at: firstname.lastname@example.org and we’ll let you know if your cancellation was successful.
Note: All orders are processed and shipped up to two working days from the date when the order was placed.
BEOFLOS LLC (hereinafter “the Company”) is the owner of the Beoflos.com and beoflos.rs website (hereinafter “the Website”) and responsible for all actions, users (hereinafter “User”, “Users”) perform on the Website’s sections.
PERSONAL DATA COLLECTED FROM THE USERS
Personal data refers to any information that can help identify the User.
The Website collects the following personal data from the Users:
– Account data: username and password, if the User decides to create an account.
– Identity data: first and last name, birthday (optional).
– Contact data: street address, city, ZIP code, phone number, email address.
– Payment data: payment and billing information.
– Technical data: username and password (if the User decides to create an account), language, Internet Protocol (IP) address, browser type, and version, operating system, and other technical data Users provide when visiting the Website. This personal data is collected even if the User is not logged in, or doesn’t have an account on the Website.
– Usage data: data that shows how Users access, navigate and use the Website, and which Products they click on.
The previously mentioned data is collected according to the EU General Data Protection Regulation. The General Data Protection Regulation (hereinafter “GDPR”) represents a set of rules with a common EU approach to the protection of personal data, and has been applicable since 25 May 2018.
PERSONAL DATA COLLECTED FROM THE USERS THAT ARE NAVIGATING THE WEBSITE
Users navigate the Website anonymously, without revealing the identity or contact data. However, when browsing on the Website, the Website does collect particular technical and usage data:
– Users’ IP addresses.
– Time and date of each site visit.
– The first page Users have accessed each time they visited the Website.
– Users’ navigation on the Website.
– The browser and device type and version.
PERSONAL DATA COLLECTED FROM THE USERS WHEN PURCHASING THE PRODUCTS WITHOUT REGISTERING
When Users decide to purchase Products, they are required to provide personal data that will ensure that the Products are delivered successfully to them. Users can, if they choose to, create their accounts.
When making a payment, all payment and billing data will be sent to the external payment service provider 一 PayPal. When Users decide to purchase the Products using PayPal, they are required to log into their accounts. The Company is not allowed to collect any personal data from the Users that are provided in the PayPal accounts, such as telephone number, information about State, Province, ZIP/Postal code and City Users live in.
All personal data Users provide when ordering Products are shared with the Company’s partner, Post export, the courier service. The Company is obligated to provide the necessary personal data to the previously mentioned courier service to ensure that the Products are delivered to the Users. Post export uses personal data to deliver the Products to the Users and contact them in the case of unsuccessful delivery or any other interruptions in the delivery.
PERSONAL DATA COLLECTED FROM THE USERS WHEN PURCHASING THE PRODUCTS AND CREATING ACCOUNTS
Users are able to create accounts when ordering Products. To do so, Users need to check the “CREATE AN ACCOUNT?” checkbox and create their usernames and passwords. When clicking the button “PLACE ORDER” the accounts will be officially created.
The Company advises Users to protect their registered accounts, keeping the account passwords confidential, and without disclosing passwords to third parties. The User must not allow other Users to access the Website through the User’s account nor is the User permitted to access the Website using the account of another User. Additionally, it is highly recommended for Users to create, longer, and therefore stronger and more secure passwords, that contain different symbols.
The Company does not have access to Users’ passwords. The passwords are, however, easily changeable elements, which means that Users can create new ones at any given moment, if they have forgotten the old ones.
Users can, at any given moment, request to deactivate and delete their accounts, by contacting the Company 一 sending an email to email@example.com. Following termination of the User account, the Company may retain profile information for six months period if the information is accurate and relevant for the Company to use it.
Payment and billing data will be sent to the external payment service provider the User has chosen, which is in charge of processing the payment.
PERSONAL DATA COLLECTED WHEN USERS SUBSCRIBE TO NEWSLETTER
The Company uses the newsletter to send information related to the Products, such as offers, promotions, discounts, and all news related to the Service itself.
Users may subscribe to BEOFLOS newsletter as soon as they get to the first page of the Website, for the first time. Users can, at any given moment, choose not to receive the newsletter emails, by clicking on the link “Unsubscribe” placed at the end of each newsletter content.
PERSONAL DATA COLLECTED WHEN USERS CONTACT THE COMPANY
To contact the Company, Users must send an email to firstname.lastname@example.org.
The collected personal data Users provide when contacting the Company is stored in the Company email until the Users’ inquiries, suggestions, requests, or complaints are considered as answered or solved.
PERSONAL DATA PROCESSING
All of the previously mentioned personal data, collected through the Website and its sections, is processed by the authorized employees in the Company, the Data Controllers. The Company is obligated to invest and use organizational, technical resources when collecting, processing, storing, and disclosing the collected data from any type of loss, misuse, unauthorized access, disclosure or alteration.
Personal data processing is done according to the EU General Data Protection Regulation (GDPR), and in compliance with legal obligations, and for the purpose of:
– managing Terms and Conditions,
– providing and maintaining the Website,
– making improvements on the Website,
– preventing, detecting and addressing technical issues,
– providing Users with additional features on the website, especially for registered Users,
– providing Users with news, special offers, promotions, and general information about the Products and the Service.
For more information on how the data is collected, Users can contact the Company by sending an email to email@example.com
PERSONAL DATA STORING
Personal data is stored as long as it is needed to fulfill the purpose of such data collection, and as long as it is permitted by applicable law.
PERSONAL DATA DISCLOSURE
Personal data disclosure complies with the Company’s Terms and Conditions. Third parties that the Company shares personal data are:
– Payment platform 一 PayPal,
– Post export, the courier service,
– Professional advisers such as lawyers, legal and accounting consultancy services, and financial institutions.
PAYMENT PLATFORM AND PERSONAL DATA DISCLOSURE
When making a purchase, the Users are required to purchase the Products using PayPal. The payment platform involved in the transaction process collects Users’ personal data to ensure that the transaction is completed successfully.
OTHER THIRD PARTIES AND PERSONAL DATA DISCLOSURE
There are some third parties that the Company is permitted or obligated by law to share personal data. These third parties include lawyers, legal and accounting services, and financial services.
According to the General Data Protection Regulation 2016/679 (GDPR), Users can exercise the rights related to the personal data that is collected from them. To exercise the rights, Users are required to contact the Company by sending an email to firstname.lastname@example.org, the subject of the message being “Exercising the Users’ rights”. Before such activity can be done, the Company will request to identify the User that requested to exercise the rights.
Here are the following rights Users can exercise:
RIGHT TO ACCESS
The User has the right to receive complete and valid information about the personal data processing.
RIGHT TO RECTIFICATION
The User has the right to correct inaccurate or incomplete data that is being collected. In such case, the User is required to provide correct data by sending the documentation that confirms that the data the Company collected is inaccurate or incomplete.
RIGHT TO RESTRICT PROCESSING
The User has the right to request the processing restriction of personal data. The restriction of can be done only if the Company collects and processes the data in an unlawful manner (and the User is against the personal data erasure), and when the Company does not need the personal data for the processing, but for the defense of legal claims.
RIGHT TO ERASURE
The User has the right to request the erasure of their personal data collected on the Website. After the erasure request has been received and confirmed by the Data Controller, the data will lead to User’s termination of the profile on the Website and will be erased from the back-up system the next time the back-up is performed.
RIGHT TO WITHDRAW CONSENT
The User has the right to withdraw their consent for collecting, processing, storing, and securing personal data by the Company at any given moment. To do so, the User is required to contact the Company by sending an email to email@example.com. The revocation of consent does not affect the lawfulness of processing personal data based on consent before its withdrawal.
RIGHT TO OBJECT
The User has the right to object to personal data collecting and processing at any given moment. However, the Company is, in particular cases, obligated to continue to collect and process the data, to defend itself of legal claims.
RIGHT TO DATA PORTABILITY
The User has the right to request a copy of the personal data the Company collected in a structured, easily readable form, and legible use. The User can also request that the collected personal data should be sent to another third party.
PERSONAL DATA SECURITY
The Company is obligated to use organization and technical resources that help create strong security controls and prevent personal data loss, misuse, unauthorized access, disclosure or alteration. The Company is required to implement and maintain reasonable security procedures and practices to protect personal data from unauthorized access, destruction, use, modification, or disclosure.
Before Users’ personal data is processed and retained in the database, the data is transferred and maintained on computers located outside of Users’ states, provinces, countries or other governmental jurisdictions, where the data protection laws may differ than those from the ones Users’ jurisdiction. All personal data is transferred to servers that are located in the United States and processed.
The Company takes precautions to protect Users’ personal data, both online and offline. The personal data that Users provide is encrypted and transmitted securely. Additionally, only employees who need the particular personal data to perform a specific job (e.g., customer service) are granted access to personally identifiable information.
If the User does not agree with the process of collecting, processing, storing and securing personal data, the User can contact the Company by sending an email to firstname.lastname@example.org or the Commissioner for Information of Public Importance and Personal Data Protection.
BEOFLOS LLC (hereinafter “the Company”) uses Beoflos.com and beoflos.rs (hereinafter “the Website”) to sell essential oils and other articles(hereinafter “Product”, “Products”) and, thus, is responsible for all the actions users (hereinafter “User”, “Users”) take on the Website sections.
The following document, Cookies Policy, explains what cookies are, types of cookies, which cookies the Website uses, how users can change cookies preferences and some additional information about the cookies.
WHAT ARE COOKIES
Cookies are small files placed on users’ personal computers (or in other devices Users utilize to browse the Internet, such as tablets or smartphones) when they visit a particular website. These files are used to store and recover users’ data. The data is activated the next time users visit that particular website.
Cookies are used to improve user experience, giving the users a possibility to navigate comfortably on a website, and to enjoy using website’s functionalities and services. Cookies analyze users’ behavior on-site and adjust the website content according to users’ preferences and interests. For example, a particular cookie is used to store passwords users leave on a website when creating accounts, so users don’t have to type the passwords manually every time they want to log into their accounts.
TYPES OF COOKIES
There are several types of cookies.
Based on the period cookies are stored in a web browser, there are Session and Persistent Cookies.
Session Cookies are stored in a temporary memory location and are deleted after the users’ sessions are completed, that is, when their web browsers are closed.
Persistent Cookies are the ones that do not get deleted after users complete the sessions by closing their browsers.
Based on the context of a particular visit and the creator of a cookie, cookies can be categorized as First-party Cookies and Third-party Cookies.
First-party Cookies are served by the website, the domain, users visit and navigate, and use. When users visit Growwwkit.com, the site creates a cookie file for every user, and the cookie is saved on the device a user utilizes to access the website.
Third-party Cookies are created by domains other than the one users are visiting directly. These cookies are used for retargeting and ad-serving purposes.
Apart from the previously mentioned categories, there are also Technical Cookies, Analysis Cookies, and Advertising Cookies.
Technical Cookies are essential for the correct functioning of a website and allow users to enjoy navigating a website by providing numerous functionalities and options.
Analysis Cookies are the ones that enable a website to monitor and analyze users’ behavior. These cookies allow website owners to measure users’ activities on the website, and play a key role in making improvements on a website.
Advertising Cookies are the ones that manage advertising space on a website, adapting the content of the advertisement according to the preferences of every user.
Cookies on the Website collect personal data from website Users in compliance with legal obligations and agreement with the European General Data Protection Regulation (GDPR).
– to enable particular functions of the Website,
– to improve features, functionalities, and content on the Website.
The Website uses all of the previously mentioned cookies from the list, except for Advertising Cookies.
As mentioned before, all of the cookies are used to access the information a User has inputted and to track the movements of the Users on the Website, so the Website can provide the best possible user experience next time Users visit the Website.
MORE INFORMATION ABOUT COOKIES
Users can modify the usage of Cookies in the browser settings. In most browsers, Users can find a “Help” section in the toolbar. By accessing the “Help” option, Users can change Cookies preferences.
– For the Chrome web browser, Users are advised to visit this the Clear cache and cookies page.
– For the Internet Explorer web browser, the Company suggests to Users to visit How to delete cookie files in Internet Explorer page.
– For the Mozilla Firefox web browser, Users should read the content on the Clear cookies and site data in Firefox page.
– For the Safari web browser, Users are advised to read the Manage cookies and website data in Safari on Mac page.
– For any other web browser, Users are advised to visit their web browsers’ official web pages.
If Users delete cookies or refuse to accept them, they might not be able to see all the Website functionalities and features.
TERMS & CONDITIONS
Beoflos.com and beoflos.rs website (hereinafter “the Website”) is operated by BEOFLOS LLC (hereinafter “the Company”).
This page contains important information about users’ legal rights and obligations when using the Website and the service (hereinafter “the Service”); the Service being the purchase of the essential oils and other articles(hereinafter “Product”, “Products”).
The following document represents a collection of Terms and Conditions (hereinafter “Terms”) users (hereinafter “User”, “Users”) must abide when accessing, using, and navigating the Website, and all of its sections, as well as when purchasing the Products. Users are advised to read the following document, as accessing and using the Website, and all of its sections and/or Service implies that the User has read and accepted the Terms and Conditions and is bound by the Terms without exception. The Company recommends reading Terms and Conditions periodically, as the Company reserves the right to modify the Terms at any given moment, and is not obligated to notify the Users regarding the changes made in the document.
If Users have objections regarding the Terms and Conditions of the Website, or Service it provides, they should refrain from using the Website.
PRODUCTS AND THE SERVICE OFFERED ON THE WEBSITE
On the Website, Users can search through essential oils and other articles (Products) that are offered on the Website.
Use of the Products and the Service is in compliance with the Terms and Conditions mentioned in this document.
“Products” is a commonly known term for all essential oils and other articles the Company offers on the Website.
The Company is obligated to make commercial efforts when providing titles and descriptions of the Products. The Company does not warrant that a Product can be represented using only a Product title or description. The Company advises Users to read carefully Product titles, and descriptions, before purchasing the Products.
Additionally, on each Product page, the Company provides the Size Chart, which Users can click to view the measurements of each Product. The Company advises the Users to check these measurements before buying each Product.
The Service allows Users to:
– Search for the essential oils and other articles(Products) on the Website.
– Purchase Products.
Users can search through articles (Products) that are offered on the Website by navigating the pages “Products” and “Home”. Products that are on sale are placed on the “Sale” page. To purchase Products, Users must visit the Home or Product page, select the size of the Product, and click the Shopping-cart icon. Once added to the bag, the Product(s) will be placed in the online shopping cart, the „Shopping-cart icon“ which is placed in the top right corner. When clicking on the „Shopping-cart icon“ option, Users can see a list of ordered Products, can increase Product quantity or remove the Product(s), by clicking on the “X” button.
When making purchases, Users agree to provide all the necessary information required for such action. The information needs to be true, valid, and up to date, and the Users are responsible for the truthfulness, absoluteness, of such information. If the Company suspects that the User provided false, incomplete, or outdated information, the Company reserves the right to decline to ship the Product(s) and/or to suspend the User’s account temporarily, or to cancel it permanently.
The Company advises Users to protect their registered accounts, keeping the account passwords confidential, and without disclosing passwords to third parties. The User must not allow other Users to access the Website through the User’s account nor is the User permitted to access the Website using the account of another User.
Users take full responsibility for the operations that are managed through their accounts. If the Users suspect that their accounts have been compromised, they must inform the Company immediately by sending an email to email@example.com. In such a case, the Company may suspend temporarily or cancel Users’ accounts.
Users acknowledge that they use the Website and its Service at their own risks and responsibility. The Company does not accept responsibility for the misuse of the Website. The Users are responsible for the damages to the Company resulted from their misuse of the Website and the Service, which breaches the Terms and Conditions and agree to indemnify the Company. Without limitation, the Users assume the entire cost of all necessary servicing, repair or correction in the event of any such loss or damage arising. If applicable law does not allow all or any part of the above-mentioned limitation of liability to apply to you, the limitations will apply to you only to the extent permitted by applicable law.
If the User wants to cancel the order, the User can contact the Company by sending an email to firstname.lastname@example.org, explaining the issue. The order can be canceled only if it is not being processed, that is, if the Product hasn’t been packed and shipped.
PRICING AND PAYMENT
Prices of the Products are stated in EUR on the Website. The Company is entitled to modify the price for the Products at any given time without notifying the Users.
The Users are required to pay for the Products in advance, through PayPal. Users are required to follow the payment instructions stated in the Website.
Once the User purchases the Product or Products, the Website screen will confirm the purchase. Additionally, twenty-four (24) hours since the acceptance of the order, the User will receive a confirmation email, containing the receipt of the purchase.
The Service will be considered as completed once the Users receive the purchased Products.
PRODUCT SHIPPING, RETURN AND REFUND POLICY
After the purchase has been completed and the payment has been received, the Company will pack the purchased Products and ship them using Post export courier service.
All orders are processed and shipped up to two working days since the moment the order was placed (and the payment has been received). For example, if the User places an order on Friday or during the weekend, the Products will be sent by Tuesday. The Company does not ship on national holidays or any other day that Post export, a Company’s partner, considers being a holiday or non-working day.
As mentioned above, the Company partners up with a courier service, Post export, to ensure that the Products are delivered to the Users worldwide. Post export offers next day delivery option, which implies that the Products should be delivered to Users a day after they have been shipped. Once the Products are delivered, the Company advises Users to keep the receipts, in case Users want to return the Products or issue a refund.
Shipping rates vary based on the location the Products are shipped to, as well as the number and the type of ordered Products (weight and size).
Due to extra postal security checks it can happen that shipment take longer to reach recipient. Cases like this usually occur in the times of increased ’anti-terrorist’ activity. Delays in shipments can also be expected in the busy holliday seasons, when postal handling of shipment goes much slower. Please keep in mind that the shipment may be subject to your local customs import taxes. For more information on that, please contact your local customs office.
RETURN AND REFUND POLICY
The Company will accept gladly all returning Products in the cases when:
– the Product does not fit the User (even though the User has checked the sizing chart),
– the Product has not been manufactured properly,
– the User does not like the purchased Product and wishes to return it.
Users can return the Products 14 working days after the Products have been received. Before returning the Products, Users are obligated to send an email to email@example.com three days upon the delivery date, mentioning that they would like to return the Products and a reason behind such action. Once the Company accepts the User’s request, the User will receive a confirmation email. Since the moment the User receives a notification, the User has 14 working days to return the Product.
If Users decide to return the Products, they are required to return the Products in the original packaging, with no damages or signs that the Products have been used. If the Products are returned any differently than it is stated, the Company is not required to issue a refund. Users that wish to return the Products are responsible for the shipping costs. However, if the User is returning the Product as a result of Company’s mistake (the wrong Product is sent or in the wrong size), the Company is responsible for handling shipping costs.
All returns must be addressed to:
Vjekoslava Afrića 11/23
The Users have to be aware that the Company is not obligated to replace the items that have been damaged from use, that show any sign of use. All products must be returned in the condition they were shipped, with the package case intact.
If there is no Product in stock that can be sent to the User, the User will receive an email containing a coupon code, or any other product that is within the same price range as the Product that is the subject of the return.
Products that are damaged in transport are the responsibility of the selected courier service, Post export. The Company will not be held responsible for such misconduct of the Products.
USE OF THE WEBSITE, PRODUCTS AND THE SERVICE
Users must use the Website and the Service in compliance with the Terms and Conditions and in good business practice. Users are obligated to access the Website and/or purchase the Products, with a genuine and legitimate interest.
When accessing, and navigating the Website, or purchasing the Products (completing the Service), Users agree not to use the Service for fraudulent purposes. Additionally, Users agree not to conduct any action that could damage the interests or rights of the Company and the Website, or perform any activity that can interfere with the use of the Website or the Service, and impact the security of the Website. Actions that prohibited strictly are:
– User’s impersonation of another User.
– The use of mobile applications, robots and spiders, programs, and/or tools to access, or control any part or parts of the Website or Service.
When accessing and browsing the Website, and using the Service, Users are obligated to use only the method or system that is authorized explicitly by the Company. Any other method of accessing the Website is strictly prohibited.
ACCOUNTABILITY OF THE WEBSITE AND THE SERVICE
Users agree to use the Website and the Service at their own risks, and to their own responsibility. The Company is not responsible for any misuse or contempt of the Terms and Conditions. If the User damage the Company, by misusing the Website and the Service, breaching the Terms and Conditions, the User must indemnify the Company accordingly to the result of the User’s breach of the Terms.
The Company does not warrant the availability, reliability, quality, or accuracy of the Website and the Service for any damages that may occur and result from:
– Viruses, technical problems, power cuts, failure of telecommunication networks, Website traffic overload, overload in the communication network, overload in the electricity grid.
– User’s equipment.
– Third-party actions.
– Website maintenance or software updates.
– Any other type of interference that is beyond the Company’s direct control.
If one or all of the mentioned interferences occur, while the Users are involved in the Website or Service, and the use of the Website and the Service is at risk, the Company will not be held responsible for any damage done to the Users.
Website Users are required to use the Website content and navigate the Website without performing unauthorized reproduction.
The Company holds the license and all intellectual property rights of the Website, the Service, as well as the Website design, its source code, and all content included in the Website (images, graphics, text, logos, trademarks, icons, buttons, etc.). Accordingly, unauthorized reproduction, redistribution of the Website, the Service, and the Products is strictly forbidden.
If the User believes that their intellectual property has been compromised by the Company, the User is required to notify BEOFLOS LLC by sending an email to firstname.lastname@example.org. The Company will issue the request and remove such content from the Website if the claim is determined to be true.
CHANGES IN THE TERMS AND CONDITIONS AND CONTACT INFORMATION
If provisions included in the Terms and Conditions are invalid or unenforceable, they will be excluded from the document and substituted with the enforceable ones. The Company is not obligated to inform Users if such change occurs. The Users are advised to review the content of this document periodically, so that they may be informed about the latest provisions and changes.
For more information regarding the Terms and Conditions, Users can contact the Company by sending an email to email@example.com.